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Privacy Policy

Pawsitive is committed to protecting your privacy and keeping your personal information secure. This Privacy Policy explains what we collect, how we use it, and your rights as a US-based customer.

1. Information We Collect

a. Personal Information You Provide

  • Name

  • Email address

  • Billing & shipping address

  • Payment information (processed securely by third-party gateways)

  • Order details

  • Messages or inquiries sent through forms or support

b. Information Collected Automatically

We collect certain data when you browse the Site, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Referring URLs

  • Pages viewed

  • Time spent on the Site

  • General location (city/state)

c. Information from Third Parties

We may receive information from:

  • Shopify (platform provider)

  • Payment processors

  • Email marketing platforms

  • Analytics tools

  • Social media and advertising partners

2. How We Use Your Information

We use collected information to:

  • Process and fulfill orders

  • Provide customer service

  • Send order updates or shipping notifications

  • Improve website functionality and user experience

  • Personalize product recommendations

  • Run marketing, promotions, and retargeting

  • Prevent fraud and ensure security

  • Comply with legal requirements

We do not sell your personal information.

3. Cookie Usage & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Remember cart items

  • Improve site performance

  • Personalize your experience

  • Analyze traffic patterns

  • Support advertising and retargeting

You may disable cookies in your browser settings, though some features may not function properly.

Opt-out resources:

4. Security

We use industry-standard measures to protect your information, including:

  • SSL encryption

  • Secure hosting

  • Encrypted payment processing

  • Limited-access controls

Payment card details are not stored on our servers—transactions are processed via secure third-party payment gateways.

Despite our efforts, no system is 100% secure. You provide information at your own risk.

5. Your Rights 

Depending on your state, you may have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion (with certain legal exceptions)

  • Opt out of marketing communications

  • Opt out of targeted advertising

  • Request a copy of your stored data

To exercise these rights, contact us at: support@pawsitive.com

6. Children’s Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal information from minors.

7. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.