Cancellation, & Exchange Policy

Order Cancellation Policy

Before Shipping

Orders can be cancelled within 12 hours of purchase. After 12 hours, your order may already be in processing and cannot be cancelled.

To request a cancellation, contact us immediately at support@pawsitive.com.

After Shipping

Once the order has shipped, cancellations are not possible. In this case, you can initiate a return once the item arrives.

Exchange Policy

We’re happy to help with exchanges for:

• Wrong size

• Wrong color

• Damaged or defective items

How Exchanges Work

1. Email support@pawsitive.com within 14 days of delivery.

2. Tell us which item you’d like to exchange and for what size or replacement.

3. We’ll send instructions on how to proceed.

4. Once the original item is received, we’ll ship your replacement.

Exchange Shipping

• Customer pays shipping for size/choice changes.

• Pawsitive covers shipping if the product arrived damaged or incorrect.

Need Help?

We’re always here for dog moms and dog dads. If you have questions about shipping, returns, cancellations, or exchanges, reach out:

Email: support@pawsitive.com
We’ll respond within 24–48 hours.